We understand the frustration of waiting on the phone, especially when you’re in a hurry or, worse, you have an AOG situation going on. And forget about waiting for an email response during those times!

That’s why we now offer the online option of our LiveChat feature that lets you communicate quickly and efficiently with a live agent.

LiveChat Benefits for You

When you have an AOG, or “Aircraft on Ground”, your really don’t have time to be on hold or be waiting for a response to an email. So, in addition to our fully staffed Aircraft on Ground desk, which is open seven days a week, 24 hours a day, by the way, you can also talk to us via LiveChat directly on our website.

And even if it’s not that critical, nothing beats the convenience and efficiency of a live chat conversation with a real person who can answer your questions right then in real time.

In addition to the ease of use and immediacy of communication with LiveChat, there several other great benefits to you with our LiveChat option:

1.) You can bypass long wait times and phone queues and be provided with instant answers.

2.) With LiveChat our agents can reach out to you while you’re searching on our website and point you in the right direction.

3.) Eighty percent of the time you won’t even have to wait for a follow up from us since your question will have been resolved during the chat.

4.) And you get give us a grade at the end of your chat to help us continually improve the quality of our support.

With the clear communication channel of LiveChat you are encouraged to check inventory, pricing, lead-times, material certification, and any other questions relevant to the industry. We offer this capability as a convenience to the busy, challenged, and dedicated purchasing agents who are our customers.

AAA Air Support boasts a 7,500 square foot warehouse, conveniently located near LAX Los Angeles airport. Our facility is fully stocked with a massive inventory of various raw materials needed to meet your most crucial requirements. In addition, we ship our products to both domestic and international locations to supply all repair and maintenance facilities from a one hanger site to those with several dozen bays.

Our fully staffed AOG desk is open seven days a week, 24 hours a day, which means we are prepared to help you with any AOG requirement any time.

World-Class Inventory, Tools, Communications and Crew

As your premier aerospace metal supplier, you can be assured that our Gardena, California facility is equipped with the most advanced processing and warehousing equipment. We constantly strive to provide our expert staff with extensive experience in customer service, material handling, processing, packing, and testing.

We also adopt a “hands on” approach when your product ships from our facility, which means we take strict measures in guaranteeing that all materials are preserved and packed, not only in compliance with each customers’ specific requirements, but with packing criteria that exceed industry standards.

Regardless of whether you need 100 feet of an aluminum extrusion product, or just a few feet of stainless-steel tubing, AAA Air Support is committed to shipping out your aircraft metals solution quickly and efficiently. 

How may we be of service? Chat with us today and let us know!